Refund & Return Policy
1. Return Eligibility
We accept returns for most unused, unworn, unwashed items in original condition with all tags attached, within the return window stated on our website.
The following items generally cannot be returned or exchanged for hygiene and product reasons:
- Clearance / final sale items
- Damaged items caused by improper wear, washing or use after delivery
- Items marked non-returnable on the product page
2. Return Timeframe
All return requests must be submitted within our official return period starting from the date you receive your package. Requests sent after this window will not be approved.
3. How to Start a Return
Before sending items back, you must submit a return request to our customer support team and wait for our confirmation and return instructions.
Please include your order number, reason for return and photos of the item when required. Do not send returns back without prior approval.
4. Return Shipping Cost
Unless the return is caused by our error (wrong item, defective product, damaged on arrival), you are responsible for paying return shipping fees. Original shipping charges are generally non-refundable.
Return shipping fees may be deducted from your refund where applicable.
5. Inspection & Refund Process
After we receive and inspect your returned goods, we will confirm whether your return meets requirements.
If approved, the refund will be issued to your original payment method. Refund processing time varies by payment provider and bank, usually taking several business days.
6. Damaged, Defective or Incorrect Items
If you receive damaged, defective or wrong items, please contact us immediately with clear photos showing the problem. We will arrange a refund, replacement or partial compensation based on the situation. In this case, we will cover relevant reasonable return shipping costs as instructed.
7. Exchanges
Exchange availability depends on stock status. If the desired new size or style is out of stock, we may offer a refund instead.
8. Final Sale Items
All final sale items are non-returnable and non-refundable, unless they arrive damaged or defective.
9. Our Right of Refusal
We reserve the right to reject returns if items show signs of wear, washing, stains, missing tags, or are returned outside the approved return window.
10. Contact
For return and refund inquiries, please contact our support team with your order information.