Shipping policy

1. Order Processing

Once your payment is confirmed, we will begin processing your order. Processing time excludes shipping transit time.

Processing may be delayed slightly during peak sales seasons, holidays or stock restocking periods. We will notify you promptly if there is a significant delay.

2. Shipping Options & Estimated Delivery Time

We offer different shipping methods at checkout. Each option shows an estimated delivery window for reference only.

Estimated delivery times are not guaranteed. Actual arrival may be affected by courier workload, customs clearance, bad weather, local holidays and unexpected transport disruptions.

3. Shipping Address

You are responsible for entering a complete and accurate shipping address, including recipient name and valid contact information.

We are not liable for non-delivery or redelivery costs caused by incorrect, incomplete or undeliverable addresses you provide. If the parcel is returned to us due to address issues, return shipping fees may be deducted from your refund.

4. Shipping Tracking

Once your package is dispatched, we will send you a tracking number via email if available. You can track your parcel status through the corresponding courier website.

Tracking updates may take 24–48 hours to refresh after dispatch.

5. Shipping Fees

Shipping costs will be clearly displayed at checkout before you complete payment. Shipping fees are non-refundable unless we made a mistake, such as sending the wrong item or a defective product.

We may offer free shipping promotions from time to time, which are subject to the promotion rules shown on our site.

6. Customs & Import Duties

For international shipments, import taxes, duties or customs fees may apply depending on your destination country’s regulations. These charges are the responsibility of the recipient and are not included in our product price or shipping cost.

We cannot predict or control customs inspection time or related charges.

7. Lost or Stolen Packages

Once the courier marks the parcel as delivered, responsibility for the package transfers to you. If your tracking shows delivered but you have not received it, please first check with neighbours, building management or the local courier office.

We will assist you with investigation for parcels confirmed lost by the courier, subject to the courier’s final verification result.

8. Contact

If you have questions about shipping timelines, tracking or delivery issues, please reach out to our customer support with your order number.